Buyer & Seller Advisory

Keep It To Yourself: What You Say Publicly Can Cost You Leverage in Massachusetts Real Estate

Quick Answer

In a Massachusetts real estate transaction, information you share with the other side's agent does not stay private. That agent owes a fiduciary duty to their own client and must pass along anything material they learn. A comment about your timeline, your finances, or your motivation can cost you thousands at the negotiating table.

Bobby McShane and I break down how information moves through a transaction and where people give away their position without realizing it.

My uncle still tells this story on himself.

It was his first sale. He brought a buyer to an accompanied showing, meaning the listing agent was there in the house with them. They walked through the front door. The buyer took one look around, turned to the listing agent, and said six words.

"You just sold your house."

Nobody had discussed price yet. No offer had been written. And whatever negotiating room that buyer walked in with, they left it at the threshold.

That listing agent had a job to do, and part of that job was telling their seller exactly what they had just heard. They did. Of course they did.

What does fiduciary duty actually require in a real estate transaction?

Your agent works for you. That relationship carries specific obligations: loyalty, confidentiality, obedience to lawful instruction, reasonable care, accounting, and full disclosure. Full disclosure is the one that surprises people.

When I learn something material about the party on the other side of a deal, I am required to tell my client. Not permitted. Required. If a listing agent mentions their seller has already closed on a new home and is carrying two payments, that goes to my buyer the same afternoon. It changes how we structure an offer.

This works in reverse. Anything the other agent learns about your situation goes straight to their client. No professional courtesy keeps it quiet, and none should. An agent who withheld material information to spare the other side would be failing the person who hired them.

Confidentiality protects what you tell your own agent. It does not protect what you tell theirs.

What kind of information actually costs you leverage?

Sometimes it is as blunt as my uncle's buyer. Usually it is not. The damaging material rarely sounds damaging when it leaves your mouth, because it sounds like small talk.

If you are selling

Each of these tells a buyer you have a deadline. Deadlines are worth money to the other side.

If you are buying

Every one of those signals you will stretch. A listing agent who hears them will price the counter accordingly.

Consider how this plays out

Picture a seller who stops by their own open house and mentions to a visitor that they are going through a divorce and want the process finished. That visitor turns out to be a buyer. The buyer relays it to their agent. The agent now knows the seller has a personal reason to close quickly, and they write the offer with that in mind. Lower price, tighter timeline, more pressure on the response window.

No rule was broken anywhere in that chain. The information simply moved the way information moves.

Where do these conversations actually happen?

Almost never in a formal setting. That is exactly why people get caught.

At the showing. On an accompanied showing the listing agent is right there, often in the kitchen. Buyers walk in and narrate. What they love, what they would change, how long they have searched. It feels like conversation. It functions as information gathering.

In the driveway. The showing ends and the real talk starts on the walk to the car. Voices carry further than people expect, especially on the tighter lots common across Belmont and Watertown.

Over text. A message meant for your agent gets forwarded or screenshotted. Rarely out of malice. Usually someone moving fast who hits the wrong thread.

On social media. This one nobody sees coming. You post about the new job. You post the packed boxes. Agents look. So do buyers. So do neighbors who talk to buyers.

At the open house. Sellers stop by their own open houses more often than you would guess. So do neighbors who know your situation and have no reason to stay quiet about it.

What should you say instead?

None of this requires being cold or evasive. It requires one habit: route substance through your own agent and keep small talk small.

Instead of thisTry this
"You just sold your house." Say nothing about how you feel until you are back in the car.
"We need to be out by October, my job starts then." "We are flexible on timing. Our agent can walk through what works."
"We've been looking forever, this is the one." "It's a nice house. We're looking at a few things right now."
"We could probably stretch a little on price." "We'll put our best offer together and send it over."
"We already bought in Concord, so we have to sell." "We're planning our next move. Nothing is urgent on our end."
Posting the accepted offer on your next home Post it after both transactions close

If someone asks a direct question you would rather not answer, the cleanest response is simple. "Good question, my agent handles that piece." Nobody takes offense, and it ends the exchange without friction.

How does this play out in a Massachusetts negotiation?

Massachusetts moves fast on well priced listings. A home hits the market Thursday, holds open houses over the weekend, and takes offers Monday or Tuesday. That compressed window means whatever surfaced during those three days is what both sides negotiate on.

Across the markets I track through MLSPIN, homes in Belmont, Watertown, and Waltham that generate multiple offers usually do it inside the first ten days. There is no long feeling out period. Whatever the other side learned at the open house is what they carry into the offer.

That is why discipline matters most at the beginning. By the time you reach an inspection response, positions are already set.

Does this mean you should not trust the other agent?

No. It means you should understand who they work for.

The listing agent in my uncle's story did nothing wrong. They heard something material and reported it to their client, which is precisely what they were hired to do. Most agents across Greater Boston operate the same way, professionally and directly.

The same standard applies to me. I treat everyone in a transaction honestly and fairly. I also tell my clients everything I learn that affects their outcome. That is the job.

Understanding the rules is not cynicism. It is preparation.

What should you do before your next showing?

Have one conversation with your agent before you start looking, or before your home goes live. Decide together what stays inside your team and what is fine to share. Ten minutes on the front end protects real money on the back end.

Then hold the line on the small things. The driveway conversation. The offhand comment in the kitchen. The post about the new job. Those are where deals quietly tilt.

My uncle learned it on his first sale and he has never forgotten it. You can learn it here instead.

There's always another house. There is not always another chance to negotiate from strength on the one you want.

Thinking about buying or selling in Greater Boston?

If you want to talk through your situation privately before you start having those conversations with anyone else, reach out. No pressure and no obligation. Just a straight conversation about where you stand and what your position actually looks like.

617.515.7715

[email protected]

About the Author. Mike DelRose Jr. is a third generation REALTOR® and Director of Marketing for the DelRose McShane Team at Coldwell Banker Realty in Belmont, Massachusetts. He serves on the Board of Directors of the Greater Boston Association of REALTORS® and chairs its Grievance Committee. He holds a B.S. in Marketing and an M.S. in Innovation and Strategic Management from Salve Regina University, and spent six years in PropTech before returning full time to the family business. He works with buyers and sellers across Belmont, Watertown, Waltham, Arlington, Newton, Cambridge, Lexington, and Brookline.
Mike DelRose Jr. | REALTOR® | DelRose McShane Team | Coldwell Banker Realty | 130 Concord Ave, Belmont, MA 02478 | 617.515.7715 | [email protected] | MA License #9515899 | Broker #8064

Market data referenced from MLSPIN. Illustrative scenarios in this article are hypothetical and do not describe any specific client or transaction. This article is general information and not legal advice. Agency relationships and disclosure obligations vary by situation. Consult your agent or an attorney regarding your specific transaction.